Refund policy

At The Artsy Home, we ensure quality products and careful delivery. However, if your order arrives damaged or has any issue, we are here to help.

1. Damaged Items or Issues (Important)
If your product arrives damaged or has any issue, you are eligible for a replacement only.
Please record a clear unboxing video at the time of opening the package. The video must show:
- The sealed package before opening
- The full unboxing process
- The damage or issue clearly visible

2. Claim Process
- Send us your unboxing video within 24 hours of delivery.
- Send it via WhatsApp (0300 5736263), Instagram or email (theartsyhome26@gmail.com).
- Without video proof, no claim will be accepted.

3. Replacement Policy
- Only damaged products, or products with an issue, will be replaced.
- No refunds, only exchange/replacement.
- We will arrange your replacement within 7 working days.

4. No Return / Exchange
We do not accept returns for:
- Change of mind
- Wrong size selection
- Minor color difference (due to lighting or screens)

5. Custom Orders
Customized products are non-returnable and non-refundable.