Refund policy
At The Artsy Home, we ensure quality products and careful delivery. However, if you receive a damaged item, we are here to help.
1. Damaged Items (Important)
If your product arrives damaged, you are eligible for a replacement only.
You must record a clear unboxing video at the time of opening the package.
The video must show:
Sealed package before opening
Full unboxing process
Clearly visible damage
2. Claim Process
Share the unboxing video within 24 hours of delivery.
Send it to us via WhatsApp / Instagram / Email.
Without video proof, no claim will be accepted.
3. Replacement Policy
Only damaged products will be replaced.
No refunds β only exchange/replacement.
Replacement will be processed within 5β7 working days after approval.
4. No Return / Exchange
We do not accept returns for:
Change of mind
Wrong size selection
Minor color difference (due to lighting/screens)
5. Custom Orders
Customized products are non-returnable and non-refundable.